Termasuk Bibliografi
No Inv.: 2972-2976/P/Perp/92/5c~11804-11808/P/Perp/94/5c~2431-2435/P/Perp/95/5c~1030/P/Perp/92/1c~103842/S/Perp/06/1c~103842/S/Perp/06/1c~114632/S/Perp/08/1c
Judul asli : "The Five Pillars of TQM"
No Inv.: 1524/P/Perp/98/1c
No. Inv. : 147940/P/Perp/15/1c
Bibliografi : hlm. 158-160No Inv.: 140126-140130/P/Perp/14/5c
No Inv.: 139172,139173/P/Perp/14/2c
No Inv.: 4087-4091/P/Perp/98/5c
No Inv.: 1914-1923/P/Perp/97/10c~117316-117318/P/Perp/09/3c