No Inv.: 1189/S/Perp/91/1c~557/S/Perp/90/1c~1697/S/Perp/89/1c~1520/S/Perp/88/1c~1096/S/Perp/92/1c~2809/Pb/Perp/91/1c~90073/S/Perp/04/1c~103245/PSM/Perp/05/1c~116800-116802/P/Perp/09/3c~127032-127036/P/Perp/10/5c~140855/PSM/Perp/14/1c
Termasuk bibliografi No Inv.: 100733-100742/P/Perp/05/10c~104660-104669/P/Perp/06/10c~109304/S/Perp/07/1c~109812-109813/PSM/Perp/07/2c~116541-116545/P/Perp/09/5c
Judul asli : "Telemarketing"
No Inv.: 116812-116814/P/Perp/09/3c
No Inv.: 65262-65265/P/00/4c
No Inv.: 115834/p/perp/2009/1c
Bibliografi : hlm 389-399
No Inv.: 14134-14137/P/Perp/94/4c~14356/P/Perp/94/1c
Judul asli :"Gemba Kaizen : a commonsense, low cost approach to management
No Inv.: 80501-80506/P/02/7c~87300-87301/P/Perp/03/2c~90435-90438/P/Perp/04/4c