Bibliografi: hlm. 172-180No Inv.: 397/P/Perp/97/1c~3804/P/Perp/99/1c
No Inv.: 4505-4508/P/Perp/97/4c
No Inv.: 657/P/Perp/98/1c
No Inv.: 11125/P/Perp/98/1c~116858/P/Perp/09/1c
No Inv.: 1644-1645/S/Perp/98/2c
No Inv.: 1636-1637/S/Perp/98/2c
No Inv.: 1562-1563/S/Perp/98/2c
No Inv.: 642-643/P/Perp/99/2c
No Inv.: 1065-1069/P/99/5c
Judul asli : "How to Manage Conflict"