No Inv.: 138643/P/Perp/14/1c
Termasuk Bibliografi
No Inv.: 2972-2976/P/Perp/92/5c~11804-11808/P/Perp/94/5c~2431-2435/P/Perp/95/5c~1030/P/Perp/92/1c~103842/S/Perp/06/1c~103842/S/Perp/06/1c~114632/S/Perp/08/1c
Judul asli : "The Five Pillars of TQM"
No Inv.: 138703, 138704/P/Perp/14/2c
No Inv.: 2132-2136/P/Perp/92/5c~6650-6654/P/Perp/92/5c~236/P/Perp/93/1c~3184-3194/P/Perp/97/10c~109306/PH/Perp/07/1c~109789/PSM/Perp/07/1c~129651/PH/Perp/11/1c
No Inv.: 1524/P/Perp/98/1c